Refund Policy

Last Updated: March 4, 2026

At Queensler, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns

Customers may request a return within 14 days of receiving the product.

To be eligible for a return:

• The item must be unused and in the same condition that you received it

• The item must be in the original packaging

• Proof of purchase must be provided

Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards

• Downloadable products

• Personal care products (if opened)

Refund Process

Once we receive and inspect your returned item:

• We will notify you regarding the approval or rejection of your refund

• If approved, your refund will be processed to your original payment method

Refund processing time may take 5–10 business days depending on your payment provider.

Shipping Costs

• Original shipping fees are non-refundable

• Customers are responsible for return shipping costs unless the item was defective or incorrect

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of receiving the product.

Contact

For return requests, please contact us through our website.